Terms & Conditions

Acceptance of the Terms

By registering an account, accessing our platform, or participating in any games offered by Victorian Lotteries (hereinafter referred to as "we", "us" or "our"), you agree to be bound by these terms and conditions ("Terms"). If you do not agree with all the provisions contained herein, please refrain from using our services. Our Terms may change periodically without prior notice; therefore, it is your responsibility to review them regularly.

Eligibility Requirements

You must meet the following eligibility requirements:

1. Be at least 18 years old (or the age of majority in your jurisdiction) to play on our platform.
2. Provide accurate and truthful information when registering for an account.
3. Comply with all applicable laws and regulations in your jurisdiction.

Geographic Restrictions

Our services are restricted to residents within territories where we hold valid licenses or approvals to operate (currently Australia, including the states of Victoria, Tasmania, Northern Territory, etc.). Our platform may not be accessible from locations outside these jurisdictions due to regulatory restrictions. We reserve the right to block access to our site if you attempt to play while located in a prohibited area.

Account Registration Rules

To create an account:

1. Choose your user name and password; ensure they are unique and secure.
2. Provide accurate personal details, including full name, date of birth, address, email, phone number, etc.
3. Agree to our Terms (by clicking the designated button or checkbox).
4. Complete any additional requirements specified in Section 9 ("Identity Verification").

One-Account-per-user Policy

Each account holder is allowed one account only on our platform. Multiple accounts created by a single individual will be deemed as attempting to manipulate gameplay, leading to penalties and potential suspension of all connected accounts.

Identity Verification and KYC (Know Your Customer)

We may request identification documents from you for verification purposes before or during your participation in games offered on our site. Failure to provide accurate documentation within the specified timeframe may result in account restrictions or closure.

Account Accuracy Obligations

You agree to maintain accurate information about yourself and update us immediately when details change (e.g., address, phone number). Providing incorrect or misleading data will void any winnings and possibly lead to account suspension.

Account Security Responsibilities

1. Protect your login credentials using secure passwords.
2. Regularly monitor your account for suspicious activity.
3. Inform us promptly if you suspect unauthorized access has occurred.

Login Credentials and Password Protection

To maintain confidentiality, do not share your password or login credentials with anyone. Victorian Lotteries is not liable for losses resulting from shared or compromised information.

Restricted Behaviour and Prohibited Activities

Engaging in prohibited activities will lead to penalties:

1. Creating multiple accounts.
2. Manipulating gameplay (e.g., hacking, cheating).
3. Engaging in bonus abuse.
4. Collaborating with other players on gaming strategy.

Bonus and Promotion Rules

Bonuses offered by us are subject to these Terms:

1. Each player can participate once per promotion unless otherwise stated.
2. Offers valid only for new or existing users as indicated.
3. Wagering requirements must be met within the specified period (e.g., 24 hours, 7 days) before bonus cash and associated benefits become withdrawable.

Wagering and Gameplay Conditions

Each game may have specific wagering conditions; please check your chosen game's rules for details:

1. Ensure you understand minimum bet sizes.
2. Familiarize yourself with maximum win limits per spin or round.
3. Some games are progressive, where jackpots pool from a central reserve.

Bonus Abuse Prevention

Victorian Lotteries reserves the right to suspend bonus and promotion eligibility if we suspect misuse (e.g., repeated winning streaks). If you suspect another player has been unfairly awarded bonuses or benefits, report such instances immediately.

Deposits and Withdrawals

1. We may require additional verification before processing withdrawals.
2. Our standard payout terms are applied unless otherwise specified for specific games or promotions.
3. Payout requests will only be reviewed upon successful completion of wagering requirements associated with a bonus.

Verification Before Withdrawals

To ensure security, we reserve the right to request documentation confirming your identity and address when initiating payouts over a certain value (e.g., AUD 10,000).

Processing and Review Procedures

Withdrawal and payment requests are processed on our regular business days. If errors occur during processing or disputes arise regarding a payout decision made by us, you may contact our customer support team.

Responsible Gambling Expectations

1. Victorian Lotteries promotes responsible gaming practices among users.
2. Participate in games only with money allocated for entertainment purposes; never use borrowed funds or engage in compulsive gaming behaviour.

Self-Exclusion and Account Restrictions

If needed to address concerns about your gaming habits, you can self-exclude from accessing our site through our designated opt-out process on the platform. Once an account is suspended (regardless of reason), it will remain inaccessible for a specified period before potential reactivation upon review.

Game Fairness and RNG Systems

We utilize independent testing laboratories to audit our games' randomness, fairness, and technical integrity. Any disputes arising from alleged anomalies or unfair outcomes may be reviewed through our procedures outlined in Section 13 ("Technical Interruptions").

Technical Interruptions or Voided Gameplay

If unforeseen circumstances lead to game malfunctioning (e.g., server crashes), wins might become voidable, subject to these Terms and conditions. Refunds will not apply for any games affected.

Suspension or Closure of Accounts

Accounts found engaging in suspicious behaviour or failing adherence with our rules may be suspended temporarily. After thorough review by Victorian Lotteries's management and authorities as necessary (depending on severity), restrictions can become permanent if continued transgression is detected.

Intellectual Property and Platform Ownership

All rights, title and interest to the website(s) and games are retained exclusively by us. You agree not to reproduce or disseminate any of our copyrighted materials without express permission from Victorian Lotteries management in writing.

Limitation of Liability

In no case will Victorian Lotteries be held liable for losses exceeding twice your deposited funds unless agreed upon otherwise (e.g., as a condition with a specific game, bonus promotion).

Modification of Terms

We reserve the right to change or amend our Terms and Conditions without prior notice. You agree that continued usage post-modification implies acceptance.

Contact or Support Guidance

Any concerns regarding these Terms may be directed towards your support team; they are here to assist with clarifying information, addressing any potential issues, and ensuring you enjoy a rewarding experience on Victorian Lotteries's gaming platform!

Applicable Licensing or Regulatory Oversight

These Terms will not operate so as to limit our responsibility under applicable laws. 

Victorian Lotteries - Playing responsibly, while having fun!